Best Bulgari In New York Near Me

Joseph Fernandez: I bought a Bulgari Save the Children Ring for Valentine's day from Bulgari at the Short Hills Mall. My significant other was elated but the ring was too big. We both rushed to the store one evening in order to exchange the ring and arrived 15 minutes before closing. Lucky right? Not at all.We were asked by the manager if we needed help, we said yes, showed him the bag and proceeded to tell him the issue when he abruptly said he couldn't help us now and walked away. We spent 20 minutes waiting to be taken care. At 7:05pm a sales person took care of our exchange and after looking at some engagement type rings we were on our way.Unfortunately, we returned tonight, Feb 21st because my significant other realized the next day when they wore the ring and almost lost it, that it was still not the right size. We told this to the salesperson and the salesperson said because it was worn she would have to speak to her manager who was not far from where we were speaking.The manager did not even have the common courtesy of coming to us, formally introducing himself and explaining what he could do. Instead, he told the salesperson in order to exchange the ring we would have to pay a 150$ restocking fee, a quarter of the value of the ring. Basically, he showed zero empathy and as on the first occasion, showed how much more he valued his time than ours.My intention was to become a returning customer and even buy engagement rings from Bulgari, but when the manager ruins the experience and your significant other is all too aware of what has happened that is no longer a possibility.That a luxury brand could give a customer such a terrible experience is extremely disappointing.